Refund policy
Eligibility
You have 10 days from the delivery date to request a return or exchange.
To be eligible for a return or exchange, the item must be in new, unused, and resaleable condition and include all original packaging. Footballs that have been played with, scuffed, altered, damaged, or otherwise show signs of use may not be eligible for return.
All returns must be approved before they are shipped back to us. Returns sent without prior approval may not be accepted.
Exchanges are subject to product availability.
How to Request a Return or Exchange
To request a return or exchange, email us at contact@kanaloaforge.com with your order number and a brief description of the reason for the request.
Once your request is reviewed, we will provide return instructions if your item is eligible.
Return Shipping
For U.S. orders, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges, if any, are non-refundable.
For First Drop orders that shipped free, customers are still responsible for return shipping unless the return is due to an incorrect, damaged, or defective item.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 7 business days of approval. Your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.
Condition Requirements
Returned items must be in new, unused, and resaleable condition.
If an item is returned with signs of use, damage, alteration, missing packaging, or other conditions that reduce its resale value, Kanaloa Forge may reject the return or reduce the refund to reflect the actual loss in value.
Damages & Issues
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at contact@kanaloaforge.com.
Please include your order number, a brief description of the issue, and clear photos of the product and packaging so we can review the issue.
Final Sale Items
Gift cards, customized items, and products specifically marked as final sale are not eligible for return or exchange.
Contact
For return or refund questions, contact us at: