Shipping policy
Thank you for shopping with Kanaloa Forge.
Processing Time
Orders are typically processed within 2–4 business days after payment is received. Processing times may vary during first drop launches, holidays, or periods of high order volume.
Shipping Rates
As part of our grand opening offer, the first drop ships free within the United States.
Future shipping rates may vary based on order size, destination, and available carrier options. Any applicable shipping costs will be shown at checkout before payment.
Shipping Locations
Kanaloa Forge currently ships within the United States only.
We do not currently offer international shipping. This may change in the future as we expand our fulfillment options.
Delivery Time
Estimated delivery time is typically 3–7 business days after the order has been shipped, depending on the destination and carrier.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other events outside of our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available.
Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Kanaloa Forge is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address error after placing an order, please contact us as soon as possible at contact@kanaloaforge.com.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery timing and package handling are the responsibility of the carrier.
If your package appears lost, stolen, or significantly delayed, please contact the carrier directly using your tracking information. You may also contact us at contact@kanaloaforge.com, and we will do our best to help.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at contact@kanaloaforge.com.
Please include your order number, a description of the issue, and clear photos of the damaged product and packaging so we can review the issue.
Contact
For shipping questions, please contact us at:
contact@kanaloaforge.com